At Mix mavenn, we understand that sometimes a product may not meet your expectations or may not be the right fit for you. That's why we have a hassle-free returns and refunds policy in place to ensure your satisfaction.
If you are not completely satisfied with your purchase, you have the option to return the item within 30 days of receiving it. Please note that the item must be in its original condition, unworn, and with all tags attached.
To initiate a return, simply contact our customer service team with your order number and the reason for the return. Our team will guide you through the process and provide you with a return authorization number.
Once you have received the return authorization number, please securely package the item and include the return authorization number on the package. You are responsible for the return shipping costs.
Upon receiving the returned item, our quality control team will inspect it to ensure it meets the return criteria. If the item is approved for a refund, we will process the refund to your original form of payment within 5-7 business days.
Please note that certain items are not eligible for return or refund. These include personalized items, intimate apparel, and items marked as final sale. Additionally, any items that have been used, damaged, or altered will not be eligible for return.
If you receive a defective or damaged item, please contact our customer service team within 48 hours of receiving the item. We will arrange for a replacement or refund, depending on the availability of the product.
For exchanges, please follow the return process outlined above and place a new order for the desired item. Exchanges are subject to availability.
If you have any further questions or need assistance with your return or refund, please don't hesitate to contact our customer service team. We are here to help!